When Should I expect My Shipment?
All mailers are sent from Florida the first week of each month.
Joined between July 1-31? Your first mailer will be August’s edition and shipped out on August 3rd. (Please allow up to 14 business days for U.S. delivery and up to 21 business days for international delivery after shipment.
How can I cancel my subscription?
Cancel your subscription anytime using the Stripe Customer Portal [linked here]. If you’re an annual plan subscriber, the mailings will continue until the subscription is satisfied.
When will I be billed?
You will be billed on the same day of each month you initially subscribed. For example, if you originally subscribed on July 12th, you will be billed again on August 12th for the September mailer. To check your account details, visit the Stripe Customer Portal [linked here].
How can I change my address, billing, & other information?
Update your shipping address, billing info, and manage your account details anytime through the Stripe Customer Portal [linked here].
Do you ship internationally?
Postcard From Florida Mail Club is currently available in 5 countries: Canada, United Kingdom, Germany, Australia, and Japan.
All existing international members can manage their accounts at any time through the Customer Portal.
How can I track my mailer?
To keep Mail Club affordable, mailers are sent with standard USPS stamps, so tracking isn’t available.
My mailer arrived damaged. What do I do?
If your mailer arrived damaged or incorrect, please email me at compass@postcardfromflorida.com with your name and photos of the item(s). My usual email response time is 1-3 business days.
It’s been over the estimated delivery time, and I still haven’t received my mailer. What should I do?
Once shipped, please allow up to 14 business days for U.S. delivery and up to 21 business days for international delivery. If your mailer hasn’t arrived after the estimated delivery window, it’s possible it may have been delayed or lost in transit. Please email me at compass@postcardfromflorida.com with the following information so I can verify your order and help resolve it: your full name, shipping address, and the date you joined the Mail Club. I cannot be responsible for shipping information that was not entered correctly at time of subscription, or if you moved and the information was not updated. Update your shipping address, billing info, and manage your account details anytime through the Stripe Customer Portal [linked here].
Every piece of art and narrative note is an independent creative interpretation. This project is a personal celebration of Florida’s history
and is not officially affiliated with, endorsed by, or sponsored by any specific landmark, property owner, or historic estate.